FAQs
How can we help you?
Below is a list of commonly asked questions.
If you cannot find the answer to your question or would like further information please contact us by phone, email or please come and visit us.
1  What should I do if my pet passes away at home?
It can be very distressing for you and your family if a beloved pet unexpectedly passes away at home. Not knowing how to look after your deceased pet can make this even more of an overwhelming experience.
If you choose us to carry out your pet’s cremation service, there are a few things you can do if we are unable to immediately support you:
One of the first things you can do is move your companion to a cooler room which can help slow down natural changes that occur when a pet passes away. These changes can be upsetting, but are completely normal and nothing to worry about.
We recommend gently placing your companion into a curled-up position on their bed, or on a towel and cover with a blanket as if sleeping. This may offer a sense of peace. At this time, you may wish to allow other family members and pets to say goodbye which can help with the grieving process.
When you are ready, if your pet passed away in the evening, contact us in the morning or Monday morning after a weekend to make arrangements for their cremation service.
However, if you feel unsure about keeping your companion at home before final arrangements are made, contact your vet who may be able to take care of your pet’s body while their collection is arranged.
If you would like your pet collected from your home or veterinary practice between 9am and 5pm, Monday to Friday, please call us directly to make arrangements. Please note: our opening hours may vary and is subject to Bank Holidays.